7 Reasons Companies Should Outsource Their I.T.
Most companies today outsource their I.T. Cost savings is one reason — outsourcing based on need typically costs less than having in-house resources. But the six other reasons are just as important – including some you may not expect!
Here are the top reasons we’ve found companies should (and do) outsource their I.T. to us:
1. Fewer Headaches.
Not surprisingly, the number one reason is that outsourcing technology projects lets clients focus on what they do best — running their business — while we take away their technology headaches. Managing high level I.T. is not an easy job, and one that most people are not qualified to do. Being an I.T. professional every day, working on projects, taking courses, working with other I.T. professionals, is how we keep up with what we need to know and keep the problems at bay. As trained experts, we have the experience to know what the best solutions are now, what concerns and problems other companies face, and how to prevent the problems we don’t want you to ever have to face. And when trouble does happen – we’re there to handle it for you.
2. Security, Security, and More Security.
For most companies security is a huge concern. Computer and data security today are both vital and challenging. The threats to your data, and to your business, are unfortunately very real. And you don’t just need strong security but also a robust and secure data back-up setup to ensure that if the worst does happen you are protected and you can get your business back online with minimal interruption. Security is also why Managed Services are becoming more popular, and something we recommend to many companies.
3. Cost Certainty (and Savings).
Companies tell us that out-sourcing their I.T. has actually lowered their I.T. costs from having in-house resources. When you outsource an I.T. project it also provides predictability. Once it’s propertly scoped and planned, you can move forward knowing you have a clear budget for that project. And with a professional team that specializes in doing just that kind of work you know there will be fewer surprises (see #1 above). With an in-house employee (or team) you need to keep paying that employee regardless of how much or how little actual technical work there is to be done. And an employee is not going to know everything that a team of specialists does. You may end up out-sourcing parts of your I.T. anyway on top of paying a salary. Or worse, end up with a project that has problems or is not secure.
4. For Major I.T. Projects.
Companies are investing more in their I.T. infrastructure. Setting up shared servers, wifi networks, or just moving your office to a new locations, are all reasons companies bring in the full expertise of an I.T. team that can get the job done right the first time, and set you up with the best computer networks and tools for your business to run smoothly going forward. Even companies with in-house expertise can find extra value, convenience, and security in getting I.T. help from a professional technology consulting team. Often we are called to lead large and mission-critical projects outside the scope of the in-house team. Which leads to the next reason…
Companies with in-house I.T. departments frequently hire us to supplement their own skills, or to work on particularly difficult or mission-critical problems. IT professionals improve their skill by doing, and by talking to other IT professionals. Hiring outside I.T. professionals to work with an internal team brings in valuable knowledge and skills. It can be a costly mistake to assume that your I.T. team has the skill to handle every project you toss their way, especially if that project is large, involves company-wide changes, server configurations or security. Many of our I.T. consultants are specialists in their area, while typically in-house I.T. teams are comprised largely of generalists – people with many skills. But to secure or create your network or your mission-critical data, you want someone who is an expert in that area.
6. Knowing You’re Covered Even When You’re Away.
Technical support teams like we have at Quesys are built around a strong service model. We know the importance of uptime to their customers and are built to offer a variety of solutions including remote access to provide quick responses to client problems. This responsive support structure is a major reason many companies out-source their technical support. From a dedicated phone line to trouble-ticket tracking, to having in-depth resources to call on, technical support companies have the tools to diagnose and troubleshooting client computer and network issues quickly and to settle problems in minutes or hours instead of days.
7. For Specific Industry Expertise and Advice.
We get asked advice all the time. From which computer systems to buy, to how to set up in-house email policies, to whether to migrate to managed systems. Some companies also look for a technical support company with strong experience in their industry, because they bring not just a familiarity with your problems, but outside knowledge of solutions that they may not even be aware of. For example, at Quesys we have many clients in education, retail, and professional services. Clients in these areas have similar needs and problems and we’re able to bring what we’ve learned over many mandates to help them. While experience in a particular industry isn’t crucial, it’s a plus that sometimes matters.
Many companies are want to upgrade their computer infrastructure but unsure exactly what the best option is for their business needs. Or they know what they want, but have questions about how to do it right, how to plan for the long term, or how to get the best ROI from their investment. We are often asked to consult on I.T. projects, or make plans to improve I.T. infrastructure.
How to Save Money on Technical Support.
For many companies, outsourcing technical support is largely a financial decision.
Staffing an in-house technical team is costly. It requires greater capital investment, internal training, and support infrastructure, as well as overall increased office and human resource costs. As I.T. professionals, we come only as needed. But we’ve also found through hundreds (thousands?) of budget conversations that one of the most important things we can do for clients is help them plan for the future so they can prioritize the projects that need doing now, and plan the others in advance.
More Power, More Complexity.
It’s the technology paradox.
Over the years, computers have become easier to use. But at the same time computer systems – the technical set-up that makes computers run – have become much, much more complex. More power means more complexity under the hood. The job of keeping those computers performing well. Scaling networks. Keeping everything secure. Installing new systems. Planning I.T. projects. These are all more complex today than even last year.
The bottom line is that no matter how you approach it, I.T. is always going to be a necessary expense. But you want to make sure it’s done right – and with fewer headaches for you.
When to Talk to us.
If your computer system is an area of concern (or your I.T. costs), bringing in an established, reliable I.T. company to do it right can relieve you of headaches, questions, and time lost. We do our job, so you can focus on yours.
If you need trustworthy, skilled, I.T. advice or help, drop me note. We’re always here to talk. And that’s another reason people hire us.