{"id":225499,"date":"2024-08-05T21:21:00","date_gmt":"2024-08-05T21:21:00","guid":{"rendered":"https:\/\/www.quesys.com\/?page_id=225499"},"modified":"2025-03-28T20:31:34","modified_gmt":"2025-03-28T20:31:34","slug":"support-ti","status":"publish","type":"page","link":"https:\/\/www.quesys.com\/fr\/support-ti\/","title":{"rendered":"Support TI"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0 et_animated  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h1 style=\"text-align: center;\">Contactez notre \u00e9quipe d'assistance<\/h1><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h4 style=\"text-align: center;\"><span>Pr\u00eats \u00e0 vous aider<br \/>pour tous vos besoins informatiques !<\/span><\/h4><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1 et_animated  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_3_5 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_0 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">Lancer une session d'aide \u00e0 distance<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Lorsque demand\u00e9 par le technicien, cliquez sur le bouton \"Connexion\" suivant :<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_left et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_d4_element et_pb_button_0 et_pb_bg_layout_light et_block_module\" href=\"https:\/\/sc.quesys.com\/\">Connexion<\/a>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_1 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">Demandes de support habituelles pendant les heures de bureau <\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Envoyez un billet par <span>email <\/span>\u00e0 <a href=\"mailto:support@quesys.com\" target=\"_blank\" rel=\"noopener\">support@quesys.com<\/a> ou appelez notre centre d'assistance au 514-394-1040 x815 <\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_2 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">Demandes de support urgentes<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_4  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Please reserve emergency support requests for true emergencies. This typically includes system wide failures, mission critical system failures, suspected security breaches, etc.  &nbsp;<\/p>\n<ol>\n<li><span style=\"font-family: var(--et_global_body_font),serif;\">Envoyez un billet \u00e0 <\/span><a href=\"mailto:support@quesys.com\" style=\"font-family: var(--et_global_body_font),serif;\">support@quesys.com e<\/a><span style=\"font-family: var(--et_global_body_font),serif;\">n ajoutant votre gestionnaire de compte en CC.<\/span><\/li>\n<li><span style=\"font-family: var(--et_global_body_font),serif;\">Suivi d'un appel \u00e0 notre centre d'assistance au 514-394-1040 ou votre gestionnaire de compte.<\/span><\/li>\n<\/ol><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_heading et_pb_heading_3 et_pb_bg_layout_\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_heading\">Demandes urgentes en dehors des heures de bureau<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_5  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Appeler au 514-394-1040 x 1<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_2_5 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"412\" height=\"413\" src=\"https:\/\/www.quesys.com\/wp-content\/uploads\/2024\/08\/Group-13-1.png\" alt=\"\" title=\"Group 13\" srcset=\"https:\/\/www.quesys.com\/wp-content\/uploads\/2024\/08\/Group-13-1.png 412w, https:\/\/www.quesys.com\/wp-content\/uploads\/2024\/08\/Group-13-1-300x300.png 300w, https:\/\/www.quesys.com\/wp-content\/uploads\/2024\/08\/Group-13-1-150x150.png 150w\" sizes=\"(max-width: 412px) 100vw, 412px\" class=\"wp-image-224189\" \/><\/span>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_6  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p><span>Voici Darlene, <\/span><span>la superviseure de notre centre d'assistance.<\/span><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-225499","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support TI Montr\u00e9al | Services G\u00e9r\u00e9s Quesys | Quesys MSP<\/title>\n<meta name=\"description\" content=\"Soutien informatique \u00e0 Montr\u00e9al. 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